Terms of Service

Please read our terms and conditions carefully, as making a purchase or becoming an SOS team member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

By submitting an order or becoming a member of SOS, you agree to be bound by these terms and conditions.

We reserve the right to cancel orders at any time.

Prices and products are subject to change at any time without notice.

We will contact you within reasonable time if a product becomes unavailable after the order has been accepted. If this happens, we will suggest product alternatives or remove the item from the order and give you a full refund.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

Taste descriptions on this product should be used as a guide only and we will not refund for flavour discrepancy.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting SOS via email and only when permission is granted. If an order has already been dispatched, then postage costs will apply.

You must contact SOS by email regarding any exchange / refund / return of product prior to return and within 30 days of original dispatch date.

If you change your mind about the purchase, SOS is happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense. However, if a product is faulty, SOS will provide a full refund or exchange including all additional delivery costs.

Order must be paid for in full prior to delivery.

All prices are in selected currency.

IMPORTANT: SOS takes no responsibility for returned items that do not reach us.
We suggest that you get postal insurance before sending the items.

 

MARKETING

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS

(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to {info@soshydration.co.nz}.

If you have any questions regarding privacy, please read our privacy policy: https://soshydration.co.nz/policies/privacy-policy

 

Terms of Service

Please read our terms and conditions carefully, as making a purchase or becoming an SOS team member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

By submitting an order or becoming a member of SOS, you agree to be bound by these terms and conditions.

We reserve the right to cancel orders at any time.

Prices and products are subject to change at any time without notice.

We will contact you within reasonable time if a product becomes unavailable after the order has been accepted. If this happens, we will suggest product alternatives or remove the item from the order and give you a full refund.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

Taste descriptions on this product should be used as a guide only and we will not refund for flavour discrepancy.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting SOS via email and only when permission is granted. If an order has already been dispatched, then postage costs will apply.

You must contact SOS by email regarding any exchange / refund / return of product prior to return and within 30 days of original dispatch date.

If you change your mind about the purchase, SOS is happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense. However, if a product is faulty, SOS will provide a full refund or exchange including all additional delivery costs.

Order must be paid for in full prior to delivery.

All prices are in selected currency.

IMPORTANT: SOS takes no responsibility for returned items that do not reach us.
We suggest that you get postal insurance before sending the items.

 

MARKETING

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS

(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to {info@soshydration.co.nz}.

If you have any questions regarding privacy, please read our privacy policy: https://soshydration.co.nz/policies/privacy-policy

 

Shipping

SHIPPING CHARGES NZ

$6.99 Base 1 Weight Based

$9.00 Base 2 Weight Based

free for orders over $150.

SHIPPING CHARGES TO AUSTRALIA

AUD$10 Base 1 Weight Based 

AUD$12 Base 2 Weight Based

Using 5-8 Day Courier Select service.  

Urgent deliveries using DHL (3-5 Day service) are possible.

All prices are in selected currency and freight costs relate to total order amount.

All orders and deliveries are processed and shipped by SOS Hydration or 3rd-party logistics partners.

SOS Hydration, Inc. only ships to customers with a billing and shipping address in New Zealand, Australia & some countries in Oceania including Fiji, Tonga, Samoa, Norfolk Island, Niue.

 

DELIVERY

Orders are delivered via NEW ZEALAND COURIER POST or from time to time by another relevant courier service and your signature may be required to accept packages.

Goods will be delivered during normal business hours.  Note We can delivered to PO Boxes.

Goods delivered within New Zealand will take three to seven working days.

SOS takes no responsibility for lost orders if a customer provides incorrect address details.